2 weeks ago

FAQs


Canceling your Reports++ Pro subscription is handled directly on your iPhone.  We’ve created this helpful guide to cancelling app store subscriptions to walk you through this process should you wish to cancel your Reports++ Pro subscription.  

Due to the way Apple handles subscriptions and related refunds, we do not have the ability to directly issue refunds to our users.  As such, we’ve created a few guides to help any users who wish to request a refund for their Pro subscription. 

First, you’ll want to make sure your current subscription plan is cancelled to avoid any further charges.  We’ve created this helpful guide to cancelling app store subscriptions to walk you through this process should you wish to cancel your Reports++ Pro subscription.​

Next, you can follow the steps in this guide to requesting a refund for an App Store subscription payment directly from Apple.

Occasionally, users face issues related to Instagram data loading or updating properly in Reports++.  Here are a few steps that could help resolve this issue:

1.) Uninstall Reports++.

2.) Reboot your iPhone.

3.) Upon restarting your iPhone, reinstall Reports++ from the App Store.

4.) Reconnect your Instagram account with Reports++.

5.) Upon landing on the Reports++ home screen, wait several minutes until the loading indicator (located at the top-right) reaches 100%.

Reports++ relies on your Instagram account to show you updated data and analytics specifically for your account.  Due to certain limits Instagram imposes on user activity, such as a limit on the number of “Likes” performed in a certain time frame, it is possible that your account has temporarily reached a limit.  If you experience this, allow some time and try using Reports++ again after 12 or 24 hours.

Since Reports++ directly authenticates using your existing Instagram account, Reports++ never stores or manipulates your password.  In fact, Reports++ doesn’t have the ability to reset your password at all.  This is something that should be handled directly via the official Instagram app.

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